Join the Alaska Rural Water Association

Servline Leak Adjustment and Service Line Program helps water utility companies recapture last revenue and bad debt associated with customer water leaks while also reducing the stress, effort, & time involved in the leak adjustment process.

There is a 3-part program that enhances your utilities leak adjustment policy by insuring and administering leak adjustments, providing exterior water line protection, and, when applicable, providing sewer lateral protection as a benefit to your customers.

• This program is designed Exclusively for water systems.

• It protects your utility against financial water loss

• Offer customized coverage at the local utility level

• Only available to your Utility – NO DIRECT MARKETING TO CUSTOMERS

• Line breaks may allow microbial & other contaminates to enter finished waters

• EPA wants utilities to make line repairs a priority to protect public health

• EPA is encouraging utilities to implement water loss control programs

•   880,000 miles of aging pipes have been in service for decades

• 237, 600 breaks/year (avg) Yielding 1.3 trillion gallons

• $2.8 Billion est. last revenue/year

• High cost to customers (usually not prepared)

• Inconvenience of lost water and what it takes to get it repaired

• Customer must find $$$ to Pay for leaked water & repairs

• Time involvement for staff and sometimes board members

• Many, long involved, and stressful phone calls per leak

• Ed result – unhappy customer & Frustrated Staff

ServLine – Full service specialty insurance program insured by an “A” rated insurance company.

• Arguably the best program to provide your customer a solution for the heavy financial burden of a leak

• Unique program offered through NRWA & your state organization.

• This is not a warranty program

• Tried and true program used throughout the country

• Provides the customer complete freedom of deciding to participate and at what level

• Results Using ServLine

• Customer only pays $1-2 per month

• 97% of customers participate – National Average

• Utility recaptures the lost revenue lost revenue & bad debt

• Reduces utility workload from customer water leaks

• Improves customers financial condition

• Huge improvement in customer relations

Why Wouldn’t a utility or municipality have a website? The advantages are clear:

• Able to post the Water Quality Report Online -Money Spent on postage, man hours stuffing envelopes etc. averages $400-$1,000' s of dollars depending on the size of the system.  Average Newspaper cost is $300-$700 depending on the size of the newspaper.  

• Post Forms, Applications for Service, FAQ's saves time for office staff in interruptions in office and saves phone calls.

• Contact Us form gives the ability for the resident to send questions via email through the website saving phone call time

• Alerting System (included in the website cost) provides a way to communicate effectively and efficiently in a real time basis. Posting Boil Water notices, News and updates on current projects go directly to website subscribers via text and email and simultaneously posts on website.  Operators can fix the problem with minimal interruptions. Office staff can manage the "situation" more effectively with minimal interruptions

• Content Management System allows water systems and Municipalities to update their sites from any device and any location. They do not need to know code or be techie.  If they can type and click update, they can update their site on a laptop, smart phone, tablet or desktop.  Easy Peazy

• How do they take Payment?  Cash, check, credit cards.  we provide the ability to integrate (connect) with Online Bill payment providers seamlessly

• Post Board agenda and minutes-Time and Date Stamping for proof and compliance

• Website is an anchor and serves to connect to facebook, twitter and you tube (social media of choice to the average water system and small city, village or town.

• Website offers stellar 24/7 Customer Service-because information is knowledge.  Customers today expect EVERYONE to have a website if they are doing business with the general public.  Especially their water system and city hall. 

• The cost for a utility or system is $357.50 annually or you can do a monthly subscription of $32.50 per month. No cancellation fees, no long-term commitment.

Mike Keith Insurance – Medova Insurance - Lifestyle Health Plans-

The National Rural Water Association, in collaboration with Medova Healthcare and Mike Keith Insurance, is pleased to introduce Lifestyle Health Plans as a unique health benefits program designed to address the underlying causes of the rise in healthcare costs for both employer and employee alike - employee health behaviors. LEARN MORE about how you can offer your group a health benefits solution that boasts flexible plan designs, alternative funding structure, integrated wellness and employee incentive programs.

• The focus is on groups 2-500 lives

• No age rates - Tier composite rate (Employee, Employee & spouse, Employee & Child, Family

• Employers can offer multiple plans including a PPACA Compliant base plan and “buy up” plans side-by-side based on company size.

• 16 Unique plan design options available.

• Any elected deductible can be lowered through participation in the Healthy Rewards Wellness Program.

• Each plan comes with a host of value – added benefits for additional out of pocket savings for members.

Medical Value-Added Benefits

Direct Access Telemed Consultation

• Live 24/7 primary care physicians

• Talk or e-mail with a doctor anytime, anywhere, for nonemergent conditions

• Program is available at no cost for Lifestyle Members $0 Co-pay.

100%Lab Benefit through Direct Health

• Through Direct Health, Lifestyle member have a 100% lab benefit through LabCorp.

• Eligible members will receive a separate Lab Benefit Card in addition to the Lifestyle health Member ID Card

100% Diabetic Supply Benefit

• Includes new meter, testing strips and lancets.

• Benefit also includes automatic shipping of testing supplies every three months while an active member of Lifestyle Health Plans

• Available to lifestyle members who are not on a HDHP/Healthy Consumer plan design.

International RX Mail Order

• #0 Copay for self-brand name drugs, as well as no shipping handlings charges!

• Medications are shipped in factory-sealed packaging direct to members from government licensed pharmacies.

AFLAC

Healthy Benefits is proud to announce that we now have additions services available for NRWA members at special rates

ERISA Fully-funded major medical plan designs • Premium savings averaging 10-15% in most cases • Integrated wellness incentives and cash-rewards • Up to a $500 deductible credit available to all wellness participants • Underwritten by “A” rated carriers • Integrated concierge telemedicine, outpatient lab and diabetic supply benefits

Give Members more protection despite rising health care costs. Accident, Cancer and critical illness available.

• No group plan needed

• Voluntary Product

• Rates are state of specific

FIRST STOP HEALTH

Feel Sick? Call a doctor. Diagnosis and treatment for non-emergent health issues. Unlimited access for members and their families 24/7/365

• Group Policy

• Employer Sponsored

• Low monthly rate

MASA

Be prepared for the unexpected. No matter where you live, you could have access to vital emergency medical transportation. Emergent Ground and Air Ambulances

• Employer Sponsored or Voluntary

• Minimum 3 enrolled

• Health Insurance Plan in place

NueSynergy

• CUSTOMER FOCUSED

• TECHNOLOGY DRIVEN

Specializing in benefit account administration since 1996. Health Savings Account, COBRA, Consolidated billing and much more

IRIS- Immediate Response Information System. Allows you to send and deliver notifications to your customers in a variety of ways. You can send voice messages to cell phones and landlines. You can also send email notifications and SMS/text messages, as well as messages to social media sites. It allows you to more efficiently and effectively communicate with your customer base.

• Since 2001, millions of users and thousands of organizations have been trusting IRIS to send and receive their messages.

• IRIS has been implemented in many other water utilities such as yours, as well as Fortune 500 companies, such as Proctor & Gamble (P&G)

• In addition, IRIS has been applied to support large publicized events – including the last eight NFL Super Bowls.

Reporting

Real-time reporting for every message you send out. Reports are downloadable, as well!

24/7/365 Support

Are you frustrated with automated support? We are too! Call IRIS Support and you will speak with a live human!

Two-Way SMS

Truly engage your audience. Utilize IRIS two-way text messaging.

Grouping

Need to group your message recipients, or nest your groups in sub-groups? IRIS offers unlimited groups and sub-groups.

Schedule Alerts

Tell IRIS when you want your message to be sent. This is great for reminders.

Message Library

Have a message you want to send repeatedly? Save it in your IRIS Message Library and use it when needed.

Easy Upload

IRIS offers you two methods to upload your data. Use the secure IRIS portal or send data through our API (Application Programming Interface.)

Voice Record

Send personalized messages in your voice. Great for holidays, reminders and political calls.

IRIS offers a robust API (Application Programming Interface) for sending alerts, checking reports and managing users.

How DO I SEND MESSAGE?

• Website

• Phone App

• Call Center

KEY FEATURES INCLUDED:

• 5 Phone Contacts Per Meter

• 5 SMS Contacts Per Meter

• 2 Emails Per Meter

• Unlimited Usage

• Unlimited Training

• Unlimited Data Uploads

• Unlimited Grouping

• GIS Map-Based Messaging

• Message Delivery Receipt Notification

HOW WOULD YOU UTILIZE IRIS

• Billing and Payment notifications

• Termination Notices

• Pipe Freeze Warnings

• Boil Water Notices

• Construction Notices

• GIS-Based Messaging

• Door Hanger Replacement

• Policy and Procedure Enforcement

• Homeowner Infractions

• Most of all, IRIS Will Save You Money and Time!

Steps to Utilizing IRIS

• Sign Up

• Data Collection – (Via Export from Current System)

• Training – (Unlimited Training provided, as well as 24/7/365 Customer Support

• Start Sending Messages

(The entire setup typically takes 24-48 Hours.)

Pricing

$1.15 Per Meter/Per Year -Unlimited Usage

That is Less Than $.10/Per Meter/Per Month!

The Rural Water Loan Fund (RWLF) is a funding program specifically designed to meet the unique needs of small water and wastewater utilities. The RWLF provides low-cost loans for short-term repair costs, small capital projects, or pre-development costs associated with larger projects. The RWLF was established through a grant from the USDA/RUS, and repaid funds used to replenish the fund and make new loans.

Eligible Projects

• Pre-development (planning) costs for infrastructure projects

• Replacement equipment, system upgrades, maintenance and small capital projects

• Energy efficiency projects to lower costs and improve system sustainability

• Disaster recovery or other emergency loans are available

Key Points

• Reasonable, below market interest rate (currently 3%) and a maximum repayment period of 10 years

• Straightforward application process and quick turnaround time (just a few days if documents are in order)

• Loan amounts may not exceed $100,000 or 75% of the total project cost, whichever is less

• Emergency loans are 90-day no interest, with immediate turn around on applications

• NRWA charges no administrative or processing fees

• Systems must be public entities (municipalities, counties, special purpose districts, Native American Tribes, nonprofit corporations and cooperatives) serving up to 10,000 persons, or in rural areas with no population limits

Proven Protection for your Utility. ? Bailey Special Risks has partnered with NRWA to provide cyber security insurance to water and wastewater systems.  This exclusive program offers Beazley Breach Response, a unique insurance, loss control and risk mitigation service that notifies and protects the customers of utilities that have suffered a data breach. Coverage Highlights

• Coverage features include data breach notification and credit monitoring or identity monitoring services for up to 100,000 affected individuals, with separate coverage limits for third party claims

• Breach response coverage includes forensic and legal assistance, notification costs, credit monitoring services for each person notified, loss prevention services and identity theft-related fraud resolution services

• Crisis management sublimit for public relations and extraordinary notification expenses

• Low per-incident retentions

• Policy also provides a separate $1 million limit of liability for privacy, network security and media claims; enhancements are available for first party and other exposures.

Coverage

• $1 Million information security and privacy liability

• $1 Million regulatory defense and penalties

• $1 Million website media liability

• $1 Million first party computer security coverage

• $$250,000 fines and penalties

COST

• Up to 3,000 population $750

• Up to 6,500 population $1,250

• Up 10,000 population $1,750

• Over 10,000 quote required

Get Experience on your Side In managing a data breach, it’s your reputation that’s on the line. It’s smart to have a partner who’s been there. Things happen too quickly; there’s too much to learn. Beazley Breach Response pioneered the concept of data breach insurance that focuses first and foremost on response. Beazley coordinates the IT experts and specialized lawyers to help you establish what’s been compromised; assess your responsibility; and notify those you must. In addition, they coordinate credit or identity monitoring for your customers and PR advice to help you safeguard your reputation. Beazley also indemnifies your losses from lawsuits or regulatory actions.  To date, Beazley has helped more than 2,000 clients manage data breaches swiftly and successfully – more than anyone else. They can’t guarantee your cyber security: no one can. But they can put you in control of your response.